Privacy Policy

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

• Contact details including your first and last name, shipping address, phone number, and email address.
• Order information including the items you order, their quantities, the total, and the date the order was placed.
• Communications with us including the information you include when you email, telephone or message us — for example, when sending a customer support enquiry.
• Technical information including your IP address, browser type and the pages you requested, in the ordinary server records kept by the provider that serves this website.

Payment Information

We sell on a cash on delivery basis only. Payment is handed to the courier when your order reaches you.

We never ask for, collect, transmit or store credit card numbers, debit card numbers, bank account details, or any other payment card information — at checkout or at any other point. There is no card field anywhere on this website.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, when you place an order or communicate with us by email, telephone or WhatsApp;
• Automatically through the Services, from your device when you visit our website;
• From our service providers, when they collect or process your personal information on our behalf.

We do not buy personal information about you from data brokers, and we do not receive it from advertising partners.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

• Providing the Services. To fulfil your order — to price it, to record it in our order book, to contact you and confirm the delivery time, to give your name, address and telephone number to the courier who brings it to you, and to handle any return, exchange or cancellation.
• Communicating with You. To provide customer support, to be responsive to you, and to maintain our business relationship with you.
• Security and Fraud Prevention. To detect, investigate or take action regarding possible fraudulent, unsafe or malicious activity, and to keep the Services working as intended.
• Legal Reasons. To comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.
• Marketing. If you have asked us to, we may send you news of new pieces or offers. Every such message carries a way to stop receiving them.

We do not use your information to target advertising to you on other websites, and we do not sell your personal information.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With our delivery company, which receives your name, address and telephone number so that it can bring your order to you.
• With service providers who act on our behalf, such as the provider that serves this website and the cloud services in which we keep our order records. Our order book and the notifications that reach us when you place an order are held in Google Workspace, so your order details are stored and processed on Google’s systems on our instructions.
• When you direct or consent to it, such as when you ask us to deliver to a different address or to speak to someone else about your order.
• To comply with legal obligations, to respond to lawful requests from public authorities, to enforce any applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our customers or others.
• In connection with a business transaction such as a merger, acquisition or insolvency.

Cookies and Local Storage

This website sets no advertising cookies, no analytics cookies and no tracking pixels. We do not follow you across other websites, and no third party measures your behaviour here on our behalf.

Your browser keeps your shopping cart on your own device, in its local storage, so that the cart survives a reload. That record holds only which item and how many — no names, no addresses, no prices. It stays on your device and is not sent to us unless and until you place an order, and clearing your browser data removes it.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties, including our pages on Facebook, Instagram and WhatsApp. If you follow links to sites not operated by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of those platforms. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details set out below to request that it be deleted.

We do not sell or share the personal information of anyone under 16.

Security and Retention of Your Information

We take reasonable steps to protect the personal information we hold, and we keep the amount we hold small on purpose. Please be aware, however, that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we still need it to complete or deliver your order, to handle a return or exchange, to comply with a legal, accounting or tax obligation, or to resolve a dispute.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. If we send you promotional messages, you may opt out at any time using the unsubscribe option in them. If you opt out, we may still contact you about an order you have placed.

You may exercise any of these rights by contacting us using the details provided below. We will not discriminate against you for exercising any of them. We may need to verify your identity before we can process your request, as permitted or required under applicable law. You may designate an authorised agent to make requests on your behalf; before accepting such a request we will require proof that you have authorised them to act for you, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. The services we use to serve this website and to hold our order records operate from data centres in other countries.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at admin@ostreesh.com or call +20 1125431095.